FAQs

I have forgotten my password, can I be reminded?

Your account security is of paramount importance to us, so in the event that you want to change your password, you will no longer be able to reset it yourself. Instead please contact your Account Manager who will assist you.

Can I change my password?

Yes, once you have logged in, you are able to manage your password by clicking on your account name located in the bottom right hand corner and following the password change prompts. Please refer to the Passwords Policy for more information.

I have an new e-mail address, can I update it?

At this time, this option is currently not available online. Please contact your Account Manager to advise these details.

How do I sign up to Gotch Connect?

In the top right corner, click on the "Register" option. Follow the prompts, complete your details and submit. You will receive e-mail notification within 14 days with your login and password details. If this does not occur, please contact your Account Manager.