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	FAQs Our FAQ's are split up into 3 areas - Retailer, Publisher, and General - please scroll down to the area which relates to your question. Click on each question to reveal their answer and click again to hide.


	Retailers How long will my Partwork Order remain on Back Order? Am I able to see if my Partwork Back Order has been dispatched? I did not receive my Partwork Standing Order in full, what do I do? What happens if I Order Extra's of a Partwork title and it is not available? I have forgotten my password, can you remind me? I have received an e mail with a link to "View My Order" - when I click on that link I see a list of orders with various Order Status values - what do those values mean? A Recall Date has changed on a product I have been supplied, do I need to do anything? How do I sign up to Gotch Connect Can I change my password? I have an new e-mail address, can I update it online? What happens to my On Time and Supplementary Returns once they have been submitted? If I Order Extras online am I guaranteed to receive them? If I Order Extras online when I will receive them? If I enter a Standing Order online am I guaranteed to receive my nominated amount? Why did I receive an amount different to what Enquire On Future Supply advised?


	Publisher I have forgotten my password, can I be reminded? Can I change my password? I have an new e-mail address, can I update it? How do I sign up to Gotch Connect?


	General Can I order back copies (old issues) of magazines? How do I make an enquiry for distribution of my publication? What is an MPA Category? How do I search for a publication(s)? How do I use the new Homepage?

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