FAQ's
Our FAQ's are split up into 3 areas - Retailer, Publisher, and General - please scroll down to the area which relates to your question.
Click on each question to reveal their answer and click again to hide.
How do I sign up to Gotch Connect?
I have forgotten my password, can you remind me?
Can I change my password?
I have an new e-mail address, can I update it online?
What happens to my On Time and Supplementary Returns once they have been submitted?
If I Order Extras online am I guaranteed to receive them?
If I Order Extras online when I will receive them?
If I enter a Standing Order online am I guaranteed to receive my nominated amount?
Why did I receive an amount different to what Enquire On Future Supply advised?
Can I report/enter any supply shortages online?
A Recall Date has changed on a product I have been supplied, do I need to do anything?
I have received an e mail with a link to "View My Order" - when I click on that link I see a list of orders with various Order Status values - what do those values mean?
What happens if I Order Extra's of a Partwork title and it is not available?
I did not receive my Partwork Standing Order in full, what do I do?
Am I able to see if my Partwork Back Order has been dispatched?
How long will my Partwork Order remain on Back Order?
I have an new e-mail address, can I update it?
I have forgotten my password, can I be reminded?
How do I use the new Homepage?
How do I search for a publication(s)?
What is an MPA Category?
How do I make an enquiry for distribution of my publication?
Can I order back copies (old issues) of magazines?